How to Get Support if You Encounter Issues?
Method 1: Visit the Help Center to check the pre-set questions and answers.
Method 2: Contact us！
- Live Chat: On every page of our website, you can click the online chat button to contact our customer service team during business hours. Live chat is very convenient and helps you resolve issues quickly. If our support team is offline, you can leave a message in the chat, and they will reply to you once they are online.
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- Email: js@pcbasic.com
Our customer service hours:
9:00 -18:00, Mon. - Fri. (GMT+8)
9:00 -12:00, Sat. (GMT+8)
(Excluding Chinese Public Holidays)